Returns & Refunds

Unwanted, unsuitable, or faulty goods can be returned, and we aim to make the process as simple as possible. Please read the guidance below so we can deal with your return quickly.

You may return unwanted or unsuitable goods within 14 working days of receipt, provided they are in perfect condition and in their original packaging. Hampers made to your specification and hampers containing perishable items cannot be returned unless faulty (see below).

Before returning anything, please contact us at support@hampers.ie to receive a Product Return Code. This code allows us to track your return — include it with the item, and please use a delivery service with tracking so your parcel can be traced in transit.

In accordance with the EU Directive on Distance Selling, the following cannot be returned unless they are faulty:

• Hampers made to your specification, including every hamper you design yourself, and any personalised or customised item.
• Hampers containing perishable items (e.g. food, chocolate, wine), and perishable items on their own.

For hygiene and safety reasons, we are also unable to exchange or refund certain items.

If goods are faulty, you may return them within 30 days of receipt and we will arrange a refund or replacement. This includes hampers made to your specification and hampers containing perishable items.

Please contact us first at support@hampers.ie for a Product Return Code so your return can be tracked.

This policy is in accordance with the EU Directive on Distance Selling and does not affect your statutory rights.

For more information about your rights when shopping online, see the Competition and Consumer Protection Commission at www.ccpc.ie.